I accidentally deleted some of my created work, how can i retrieve it?
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8 comments
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Christian Official comment Good news is that your work is not lost. Bad news is that you have created a second account with the same email previously, by logging in differently. Its not your fault, but rather a result of an imperfect system. We're continuing to work on that...
In the meantime, if this happens, you can open a ticket here so we can troubleshoot it individually: https://tinkercad.zendesk.com/hc/en-us
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Christian I just created a ticket from this post, we can look into it there...
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Cleared Just logged back into Tinker Cad and all of my drawings are gone/deleted. Please help! Thank you.
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Christian The issue you are experiencing usually happens when you login differently than what you originally (usually via a social provider). Did you perhaps log in via Facebook or Google? If you used a different method, that creates a new account that is empty.
Do you remember if you logged in differently? -
ivanpozo ivanpozo Same problem here. I use to log by facebook but anyway I log now, its an empty account. I lost several complext¡ works I use as references as comic artist and illustrator, hours, days and weeks of work, are gone. Is there any chance os recover them. I´ve been using this since 2016, last time I accessed was in february 2018. I was promoting thinkercad it in my web sites, but now its not safe to work here if so much time of work can be lost so easy.
Thanks. -
ivanpozo ivanpozo Thank you! I'll try!
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singhtrilok428 singhtrilok428 hello ,i logged out nd logged in again...and all my data was gone.....please help me....i wordked real and i need my files
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Christian Signhtrilok428,
It is because you logged in differently than you previously did, usually via a social provider. Our system allows you to have multiple accounts with the same email if you log in differently.
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