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support team

hi there,

 

I am wondering if there is actually anyone looking after the support requests at all? 

more than 4 weeks ago, my child brought back the information for this thinkerad website and want to enroll to it.

I have done the enrollment for her, emailed the approval form, but nothing was heard back at all, then I sent follow up email, no response. then couple of weeks later, I tried to log a support case, no response from the support case either, then last week I received another email from thinkerad said I need to activate my child's account................ yes, I have tried..... 

So I emailed again, still no response.....

I am wondering, is this a genuine site at all?

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