My design 'Dish washer part' won't load up. When I open it it says:
Oops! A problem occurred while trying to save the document. Retrying...
It gets stuck in a loop then.
Any way I can retrieve the design back? Thanks.
Date
Votes
26 comments
-
Guillermo Melantoni Hi,
Some of the servers from Amazon are down right now. We host Tinkercad there, so we are waiting for Amazon to fix the issues. Can't do much from our side. Generally they work pretty fast, since it's probably much more than just us the companies impacted.
-
Kirk Blum 218 I have the same issue for a Boy Scout slide I was working on. If Amazon gets their servers running AND the error persists, what then? THX.
-
Guillermo Melantoni Hi Kirk,
The error should not persist. If it does, please send us the url and we'll fix it.
-
Kirk Blum 218 Hi the problem persists. I still get the error on:
https://www.tinkercad.com/things/hP6EBdyxXOC-bsaslidebroken/edit
Note I renamed to BROKEN to keep track of it. I have quite a bit of time into this so I am hoping it can be resurrected.
Thanks for the GREAT site!!! I highly recommend TInkercad to all my 3D friends.
-
Lina Cambeta hey, i can't open up a copy of the design, it says:A problem occurred while trying to combine grouped shapes. Please try to group shapes in different order.
Check out the FAQ for help. If the problem persists, let us know and we'll help you out! -
Lina Cambeta please help me
-
Guillermo Melantoni Hi Lina, what is the URL of the model?
-
guusdebont can you help me i can't open my design and the copy of it won't open aswell it says this:A problem occurred while trying to combine grouped shapes
here is the link: https://www.tinkercad.com/things/lVv49nowwb5-glorious-hillar/edit
i need my design for school
-
cesarausejo2000 my design loads and mid way goes blank , can you fix it, thanks
-
Guillermo Melantoni A possible reason for this is when the models are bigger than 80cm x 80cm x 80cm, or you create objects outside of that imaginary box. You can either share the url of the model here, or create a ticket (which is private) and we can follow up there.
-
cesarausejo2000 I figured it out, like you said too much stuff outside the grid messes it up . I had to delete some stuff that I have outside the grid and the program loaded up without disappearing nice ! on me , is there anyway to avoid this ? and I didn't understand how to create a ticket , and if I purchase the software how much is it ?, and will this problem occur if I purchase the soft ware , is it for sale for personal use? this is a great program !!!, one cant help to leave junk on the side of the project when im designing it thank you again, also if ther was a way to avoid this glitch that would be awesome !! thx
-
Glenn Reimche It's not particularly obvious how to create a support ticket. From the main Tinkercad screen, at the very bottom click Need Help? which will take you to the Help Center where you can click on Get help and be taken to the ticket system.
It would be a lot easier if you could just create a new ticket from the My Activities link that appears at the top of every one of these pages. There you can view all the ticket requests you've created, but cannot create a new one.
-
Guillermo Melantoni That's a nice requirement, Glenn.
And Cesar, Tinkercad is always free. Feel free to use it for anything you like (no pun intended).
-
Glenn Reimche Heh, I learned from recent history, when it comes to these forums, change is bad.
-
Mali Campbell Are the servers down for Amazon again? I can't get any of my work to load today. November 6, 2016.
-
Guillermo Melantoni It's a problem with some old certificates from before we bought Tinkercad. Beta works well, though, since it's all new infrastructure. You can go to your dashboard and do Copy to Beta from your designs, and keep working in Beta.
If you are using Chrome, make sure you are updated. They pushed a new version today.
-
jan1cato One of my 42 designs wont load, and its the most important design of mine with highly detailed parts, before disapearing a message appeared that said some team was working on it and i was not able to do anything, and now it says "A problem occurred while trying to save the document. Retrying..." when trying to go in after 24 hours
-
Orange The Alicorn Gaming My design was for the S Car and S Truck unveiling for Squamagoshi, my company, and I was working on my model, and It also won't duplicate.
-
Orange The Alicorn Gaming Also I never use Beta, it's too hard. my design URL is:https://www.tinkercad.com/things/c550CqGhQc7-s-car-v5-ellite-sedan-and-s-truck-v5-ellite-suv
-
shawn acorn My project won't load https://www.tinkercad.com/things/8C7hSzL4Te0-neat-bruticus-jarv
-
jbunkle178 My project won't load up as well. Is Tinkercad just on a shoddy server with low capacity?
-
Guillermo Melantoni What's the url? Our servers are Amazon servers, so I guess they are not too bad.
-
jhegarty1676 jhegarty1676 I'm having trouble loading any of my designs. I'm working on one for a set design course, but when I go to open any of my designs on any browser, it only opens to a blank page, and the title reads "Tinkercad". Any ideas?
-
Christian You might open a ticket to troubleshoot it, or post a URL to the design with the issue here.
-
jhegarty1676 jhegarty1676 Troubleshooting didn't seem to help. This is (the most important) one of four designs I need to access, but can't seem to successfully open any of them.
https://www.tinkercad.com/things/9kOxIksUxnz-kmobt-inspired-stage/editv2
Thanks!
-
Guillermo Melantoni are you using IE? There's a known regression on IE that causes exactly what you are seeing. If that's the case, all other supported browsers work.
Please sign in to leave a comment.