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Student projects/lessons locked to "View Only"

I am new to Tinkercad and so far I love it.  I have run into a problem though that has me and a few students puzzled.  We have used our school Google accounts as our logins and it seemed to go smoothly, however..I have a handful of students, no matter what they do, lesson or new design, it tells them that they are in view only mode and that a member of their team has it locked.  It asks if they want to reclaim, but they are unable to do so.  We have tried logging out and back in.  Restarting our machines (chromeboxes).  Nothing has helped

 

Do you have any suggestions?  I did a quick search and found nothing in the database.  Any help would be great!

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