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Student Passwords

I have several students who have had passwords for Tinkercad in years past, but now logging in they can't remember passwords. When they click on the Forgot Password button, they never receive help or the password to their email (which hasn't changed). They also cannot get a new account because their user name/email is already in use.  Is there a way to give you all student emails so they can either be reset or deleted so they can re-create an account?  

We use this often and really need all students to be able to access Tinkercad.

Thank you!

Shannon

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