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Downloading/printing Color Troubleshooting

Hello,

So I'm finding that when ordering a 3D Print with color, legacy designs export color fine while in the current version all designs export colorless. Am I doing something wrong? I'm trying to get a sandstone print on a project with 5 or so colors, but every export is monochrome. I tried even downloading the files and uploading them on my own but no luck.

Any help please?

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