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Cannot see moderated student work

Hello.  I have students set into groups.  I have one student who's work I cannot access.  I can see her in my moderated students list, I can click on her name, but her designs any many lessons that she completed do not pop up.  She has been able to show me her work when she logs into her account, but that is the only time I can see all of the work she has done.

Thank you.

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