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Parts not working

I have been using Tinkercad for about a year. I have a group of parts I want saved to my part library. It says it has saved and all of that. When I go to place the part, it says it has placed the part, but no part is there.

More info: It is a uncombined multi-colored group of 13 objects, and I have tried on IPad's Safari and Google Chrome for Computer,

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