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Internal Server Error

I have a classroom created on Tinkercad, and two days ago, students submitted their projects for evaluation. I had access to everyone except for two designs, where I could reach only the preview-image of the circuit, when entering with the button copy and modify it gives "internal server error" or just start the simulation from the preview, it loads forever.

What can be done to retrieve the student work without losing the circuit and Arduino code?

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